Shipping & Delivery

For all other shipping costs, please see below:

 

*Location calculated at check-out.

Dispatch

We will process and dispatch orders within 48 hrs. In the event that a product is not available, we will make contact with you. 

Orders will be dispatched between Monday and Friday. 

During seasonal periods, e.g. Christmas, and  Black Friday, order and delivery times may take longer.

Packages may be subject to import taxes and duties, these are the responsibility of the recipient.

 

Delivery

Please provide an email address and mobile number at check-out to ensure fast and efficient delivery. Once your order is sent, our delivery partners will contact you with your tracking number.

At Huku Balance, we take pride in providing our customers with high-quality products and exceptional customer service. We understand that timely delivery is crucial to the satisfaction of our customers, which is why we use a third-party shipping company to handle all our deliveries. Please note that while we take every measure to ensure that your package is delivered on time and in good condition, the responsibility of delivery lies with the third-party shipping company. In the unlikely event that there is a delay or issue with the delivery, we will work closely with the shipping company to ensure that the issue is resolved as quickly as possible. We appreciate your understanding and patience in such circumstances, and we will always do our best to make sure that your Huku Balance experience is a positive one.

Returns

We strive to create the best quality balance boards and yoga accessories around. If, however, you are not completely happy with your Huku product, it can be returned within 21 days for a full refund. Products must be returned in perfect condition, with no marks, damages or missing parts. Prior to returning the product to us, please contact us at hello@hukubalance.com to ensure we can put it right for you. The shipping fee for returns is the responsibility of the customer unless it is due to a manufacturing defect.

 

 Lifetime warranty

Each Huku product carries a lifetime warranty in line with our sustainability policies. Please see our warranty page for more information.